If for any reason you are dissatisfied with your purchase, you may return the unused item in its original condition as long as you contact us within 30 days of purchase or within 15 days of receipt.

 

RETURN INSTRUCTIONS

1. We do not accept returned items that have been sent back without proper returns requests.

2. The return period should not exceed 30 days from the date of purchase or 15 days from receipt of the item.

3. Your item must be in the same condition that you received it. No alterations or damage, including scuffs, smudges, scratches and cologne/perfume smells. Non-eligible items will be returned to you at your expense.

4. Please try to use the local DHL Express when returning goods. If we fail to receive a return parcel for returning through other carriers, the buyer needs to undertake the loss.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

 

RETURN PRECAUTIONS

1.The return address is not the address on your package, please contact our customer service to apply for return and get the return address.

2. Products that fall under “Custom,” “Personalization,” “Customized jewelry” are non-returnable.

3. Return and reship cost is on the buyer.

4. If your order enjoys free or low-cost delivery, the administrative processing fee of US $15 will be deducted from the return order.

REFUNDS

Returns will be processed within 7 business days of receipt of the returned package.

After we inspect your returned item, we send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.

Refunds will be issued to your original payment account.

ONE YEAR WARRANTY

All icehiphop products come with a one year warranty that covers breakage and manufacturer defect.

Please note the one year warranty does not cover accidental damage or tarnishing. Missing stones will be covered for one year after the purchase date.

 

You can always contact us for any return question at: [email protected]