ICEHIPHOP offers a return policy on all purchased products, except special order items. If for any reason you are not satisfied with your purchase, contact us via “Contact Us” or email ([email protected]). We will immediately post a return address with detailed instructions.

IMPORTANT: All sales items are final and cannot be returned. Shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error. The following terms must be met by you:

1.Return the item to us within 15 days of receipt or within 30 days of purchase date for an exchange.
2.All sales items are final Products can be exchanged only one time within the 30 days of purchase.The products must be returned in new, resalable condition.You must include all packaging materials.
3.You must pay for any return shipping expense.
4.Display the order # prominently on the outside of the box to avoid delays to your refund.
5.ICEHIPHOP will replace defective items up to 2 times. If the second replacement item is defective then ICEHIPHOP requires that the item be sent back and we will refund your original order.
6.The refunded amount will be credited back to the account from which you originally paid.


Notes on returns

1. The return address is not the address on your package, please contact our customer service to apply for return and get the return address.
2. Products belonging to “Customization”, “Personalization” and “Custom Jewelry” are not returnable.
3. Shipping costs for returns are borne by the buyer.
4. All refunds will be subject to a $10 handling and shipping fee deducted from the amount.
5. Please display the order number prominently on the outside of the box to avoid delays in your refund.


Returns and Refunds Process

If you are not satisfied with the item, please let us know by E-Mail([email protected]).
ICEHIPHOP will provide the address and please return the goods to the address provided by ICEHIPHOP.
In the event that we have checked that the jewelry is undamaged, we will also refund it to your original payment account.

one year warranty

All ICEHIPHOP products come with a one-year warranty.
Please note that after receiving the package, please check whether the product is in good condition as soon as possible. Any questions, please contact us within 15 days, we will provide return and exchange service.

For any return issues, you can contact us at “Contact Us” or send an email to ICEHIPHOP([email protected]).