Frequently Asked Questions
We provides a 14-day return policy on all products purchased, except special order items.
Full refunds are eligible within 7 days, an exchange is eligible within 14 days.
Products must be returned new in resell-able condition.
Product returns missing original packaging are subject to a 10% restocking fee that will be deducted from the returned amount.
Return shipping is not covered by us unless it’s due to our error.
All sale items are final sale.
A defective replacement will be issued up to 2 times, past that a refund will be offered.
Our PVD plated and plated jewelry has 3 months rust protection. While these chains are tarnish-resistant they are not tarnish-proof and require the same treatment and care as all other jewelry. Under normal circumstances, your chain should not tarnish.
A tracking number for your order will be emailed to you shortly after an order is placed that means your package is in transit.
Please note all updates are provided through the delivery service.
We restock items every day.
If you need a catalog, contact us,please.
You can change the pendant chain you want, but the price of each pendant chain is different, you need to contact for consultation
We are more than happy to make changes to existing orders. All changes must be made before the order is shipped.
If you want to change the order, please modify it directly on the online order page
Almost all orders ship within 5-7 days of receipt.
If you have received a tracking number, you can check the status here
We do not currently accept cryptocurrencies
Orders that are marked fraudulent by our payment processors will be automatically canceled. Icehiphop.com will never cancel a legitimate order without reaching out.
If your order was canceled it’s likely that we reached out and did not hear back.
Icehiphop.com provides a 30-day warranty for all products. If for any reason you are not satisfied with your purchase, simply notify us by email and we will be happy to help.
If you have more questions, hit us up at email@example.com
Exchanges and Refunds will be accepted within 14 days of the purchase date or 7 days for Solid Gold Chains.
Returned products must be unworn and in sellable condition. Damaged or modified products (scratches, personalization, etc.) can not be returned.
Shipping will only be refunded in the case of defective products.
Orders ship Monday through Friday.
Icehiphop.com is closed on weekends and all major holidays.